Terms of Service

Last Updated: December 2025

Welcome to Beelog Digital Marketing Agency ("Beelog," "we," "us," or "our"). By using our website or services, you agree to these Terms of Service. Read them carefully.

1. Acceptance of Terms

By using our website or services, you agree to these Terms and our Privacy Policy. If you don't agree, don't use our services.

2. Services Provided

2.1 Service Offerings

Beelog provides digital marketing services, including but not limited to:

• Facebook Ads management and strategy
• Google Ads management and optimization
• Shopify store optimization and conversion rate improvement
• Marketing strategy development and consultation
• Campaign analytics and performance reporting

Services are provided on a project basis or through ongoing partnerships. Details are in individual service agreements.

2.2 Service Warranties and Disclaimers

IMPORTANT: SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES

To the maximum extent permitted by law, we disclaim all express and implied warranties, including but not limited to:

• Merchantability and Fitness: Warranties of merchantability, fitness for a particular purpose, and non-infringement
• Service Quality: Warranties regarding accuracy, reliability, availability, or continuity of our services
• Security: Warranties that our services will be uninterrupted, secure, or error-free
• Results: Warranties regarding specific outcomes, ROI, ROAS, conversion rates, or business results
• Platform Performance: Warranties regarding third-party platform behavior (Facebook, Google, Shopify, etc.)

Performance Expectations: While we employ industry best practices and data-driven strategies to optimize campaign performance, actual results depend on numerous factors outside our control, including but not limited to:

• Platform algorithm changes and policy updates
• Market conditions, competitive landscape, and seasonal trends
• Product or service quality, pricing, and fulfillment capabilities
• Website performance, user experience, and conversion optimization
• Customer service, brand reputation, and external reviews
• Economic conditions, consumer behavior, and industry-specific factors

Legal Compliance: Some jurisdictions do not allow the exclusion of implied warranties. In such cases, these disclaimers apply only to the extent permitted by applicable law, and you may have additional rights that vary by jurisdiction.

3. Client Responsibilities

As a client, you agree to:

• Provide accurate information and timely access to necessary accounts (ad accounts, analytics, etc.)
• Comply with all applicable laws and regulations in your industry and jurisdiction
• Ensure that your products, services, and marketing materials do not violate third-party rights
• Pay all fees and invoices on time as outlined in your service agreement
• Communicate promptly regarding campaign feedback, approvals, and strategic decisions

4. Payment Terms

Fee Structure: Management fees consist of a monthly retainer plus a performance-based percentage of ad spend above a specified threshold, as detailed in your service agreement.

Payment Timing: Management fees are due and payable at the start of each service period. Payment must be received before services commence for that period.

Non-Refundable Policy: All management fees are non-refundable once paid, regardless of service cancellation timing or campaign performance. This applies to both monthly management fees and project-based fees. By proceeding with payment, you acknowledge and agree to this non-refundable policy.

Ad Spend: You pay advertising platforms (Facebook, Google, etc.) directly. Our management fees are separate from and in addition to your ad spend budget.

Invoicing: Invoices are typically issued monthly and are due upon receipt unless otherwise specified in your service agreement.

Late Payments: Late payments may result in immediate suspension of services. Unpaid invoices will incur interest charges of 1.5% per month (18% per annum) on unpaid balances, or the maximum rate permitted by Delaware law, whichever is lower. Beelog reserves the right to pursue collection efforts, including legal action, for unpaid amounts. You are responsible for all costs of collection, including reasonable attorney's fees.

5. Engagement and Termination

Partnership Approach: We build long-term partnerships. Our services deliver sustainable growth over time.

Minimum Engagement: Most engagements have a minimum commitment period. This allows proper strategy implementation and optimization.

Termination: Either party can terminate with written notice per the service agreement. Upon termination:

• All outstanding fees must be paid
• Client retains ownership of ad accounts and assets
• Beelog will provide transition support as outlined in the agreement
• Confidential information remains protected

6. Intellectual Property

Client Ownership: Clients retain ownership of their brand assets, trademarks, and proprietary information.

Beelog Ownership: We own our proprietary methods, frameworks, tools, and processes.

Work Product: After full payment, you get rights to campaign materials and strategies we create for you. We may use anonymized data for case studies.

7. Confidentiality

Both parties will keep proprietary information confidential. This includes:

• Business strategies and financial data
• Campaign performance metrics and insights
• Login credentials and account access information
• Any information designated as confidential

8. Performance and Results

We're committed to exceptional results, but we can't guarantee specific outcomes. Factors beyond our control include:

• Platform algorithm changes and policy updates
• Market conditions and competitive landscape
• Product quality and business operations
• Seasonal fluctuations and external events

We focus on data-driven strategies, continuous optimization, and transparent reporting to maximize your ROAS.

9. Limitation of Liability

9.1 Exclusion of Damages

To the fullest extent permitted by law, Beelog and its officers, directors, employees, agents, and affiliates shall not be liable for:

• Indirect Damages: Any indirect, incidental, special, consequential, or punitive damages
• Business Losses: Loss of profits, revenue, business opportunities, data, goodwill, or anticipated savings
• Platform Actions: Ad account suspensions, bans, policy violations, or restrictions imposed by third-party platforms
• Technical Issues: System failures, data loss, security breaches, or third-party service disruptions
• Market Performance: Campaign underperformance, market changes, or competitive factors
• Reliance Damages: Damages arising from reliance on any information, advice, or recommendations provided

9.2 Liability Cap

Our aggregate liability for all claims arising from or related to these Terms or our services shall not exceed the total fees you paid to Beelog in the three (3) months immediately preceding the event giving rise to the claim.

9.3 Exceptions and Carve-Outs

IMPORTANT: The limitations and exclusions in this Section 9 do NOT apply to liability arising from:

• Gross Negligence: Acts or omissions involving a reckless disregard for the safety or rights of others
• Fraud or Fraudulent Misrepresentation: Intentional deception or knowingly false statements made to induce reliance
• Willful Misconduct: Intentional wrongdoing or deliberate violation of known legal duties
• Death or Personal Injury: Claims arising from death or bodily injury caused by our negligence
• Misappropriation: Unauthorized use or theft of your intellectual property or confidential information
• Non-Excludable Liability: Any liability that cannot be excluded or limited under applicable law

9.4 Jurisdictional Variations

Some jurisdictions do not allow the limitation or exclusion of certain types of liability. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law. If you are a consumer in the European Union, these limitations may not apply to you to the extent they conflict with mandatory consumer protection laws.

9.5 Basis of the Bargain

You acknowledge that the fees charged by Beelog reflect the allocation of risk set forth in these Terms and that Beelog would not enter into these Terms without these limitations on liability. These limitations are an essential basis of the bargain between you and Beelog.

10. Indemnification

You agree to protect Beelog from claims arising from:

• Violation of laws or regulations by the client
• Infringement of third-party intellectual property rights
• False or misleading information provided by the client
• Client's products, services, or business practices

11. Third-Party Platforms and API Access

11.1 Platform Dependencies

Our services utilize third-party advertising platforms including Meta (Facebook), Google Ads, Shopify, and others. You acknowledge that:

• You must maintain valid, active accounts with these platforms
• You must comply with all platform terms of service, policies, and guidelines
• Platform changes, policy updates, or technical issues may affect service delivery
• Beelog is not responsible for platform-imposed restrictions, account suspensions, or policy violations resulting from your content or business practices

11.2 API Authorization and Access

Meta Marketing API: By engaging our services for Facebook/Instagram advertising, you authorize Beelog to access your Meta ad accounts through the Meta Marketing API. You acknowledge that:

• You grant Beelog permission to manage campaigns, access performance data, and make account-level changes necessary for service delivery
• You comply with Meta Platform Terms and Meta Advertising Policies
• You are responsible for maintaining Business Manager access and providing timely authorization
• Meta policy changes or account restrictions may impact service availability

Google Ads API: By engaging our services for Google Ads management, you authorize Beelog to access your Google Ads accounts via OAuth 2.0. You acknowledge that:

• You grant Beelog permission to manage campaigns, access performance metrics, and optimize advertising through the Google Ads API
• OAuth tokens are securely stored and encrypted using industry-standard methods
• You comply with Google Ads Terms of Service and Google Advertising Policies
• You can revoke API access at any time through your Google Account permissions

11.3 Data Processing Through APIs

Beelog accesses and processes data through platform APIs solely for the purpose of providing contracted services. This includes:

• Campaign Management: Creating, editing, and optimizing advertising campaigns
• Performance Analytics: Accessing metrics, generating reports, and analyzing results
• Audience Management: Building and managing custom audiences and targeting parameters
• Conversion Tracking: Setting up and monitoring conversion events and attribution

Data Limitations: Beelog will not:

• Use platform data for purposes unrelated to your contracted services
• Sell, rent, or share your platform data with third parties
• Access data beyond the scope necessary for service delivery
• Combine your data with data from other clients without explicit consent

11.4 Client Responsibilities

As the platform account owner, you are responsible for:

• Ensuring your advertising content complies with platform policies
• Maintaining adequate billing methods and ad spend budgets with platforms
• Promptly responding to platform notifications, policy warnings, or verification requests
• Notifying Beelog immediately if you receive account restrictions or policy violation notices
• Maintaining necessary business verification, tax documentation, and legal compliance required by platforms

11.5 Revocation of Access

You may revoke Beelog's API access at any time. Upon revocation:

• Services requiring platform access will immediately cease
• You remain responsible for all fees incurred up to the revocation date
• Beelog will delete platform data in accordance with our Privacy Policy and applicable data retention requirements
• Any ongoing campaigns will need to be managed by you or a new service provider

12. Force Majeure

Neither party is liable for delays from circumstances beyond reasonable control (natural disasters, pandemics, government actions, or platform disruptions).

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.

13.2 Dispute Resolution

Disputes will be resolved through:

• Negotiation: Good faith discussions between the parties
• Mediation: If negotiation fails, non-binding mediation
• Arbitration: Binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted in Delaware, and judgment on the award may be entered in any court having jurisdiction.

14. Changes to Terms

We may modify these Terms at any time. Changes will be posted here with an updated date. Continued use means you accept the revised Terms.

15. Severability

15.1 General Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction or arbitrator, such provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent. If such modification is not possible, the invalid provision shall be severed from these Terms.

15.2 Remaining Terms

The invalidity, illegality, or unenforceability of any provision shall not affect the validity, legality, or enforceability of the remaining provisions of these Terms, which shall continue in full force and effect.

15.3 Jurisdictional Variations

If any provision of these Terms is found to be unenforceable in a particular jurisdiction, such provision shall remain enforceable in all other jurisdictions. The parties agree that:

• Territorial Limitation: Any finding of unenforceability applies only within the specific jurisdiction making such determination
• Narrowest Interpretation: Courts and arbitrators are urged to construe provisions as narrowly as necessary to make them enforceable rather than void them entirely
• Substitute Provisions: If a court or arbitrator determines that a provision cannot be modified to be enforceable, the parties agree to negotiate in good faith to adopt a substitute provision that achieves the original intent
• Consumer Protection Laws: Where mandatory consumer protection laws conflict with these Terms, such laws shall prevail only to the minimum extent required

15.4 Continuation of Business Relationship

The severance of any provision shall not affect the continuation of the business relationship between you and Beelog, and both parties agree to continue performing their respective obligations under the remaining enforceable provisions.

16. Entire Agreement

These Terms, plus service agreements and our Privacy Policy, make up the full agreement between you and Beelog.

17. Contact Information

Questions? Contact us:

18. Advertising Compliance

Platform Compliance: You agree to comply with all advertising policies and guidelines of third-party platforms (Facebook, Google, TikTok, etc.).

Prohibited Content: You warrant that your products, services, and marketing materials do not:

• Violate any laws, regulations, or third-party rights
• Contain false, misleading, or deceptive claims
• Promote illegal products, services, or activities
• Infringe on intellectual property rights

Responsibility: You are solely responsible for the legality and compliance of your advertising content. Beelog is not liable for ad disapprovals, account suspensions, or legal claims arising from your content.

19. Electronic Communications

By using our services, you agree to:

• Electronic Acceptance: Clicking "I Agree," submitting forms, or using our services constitutes your electronic signature and acceptance of these Terms
• Electronic Communications: Receive communications from us electronically via email, website notifications, or other digital means
• Legal Effect: Electronic signatures and records have the same legal effect as physical signatures and paper records
• Communication Preferences: Contact us at hello@beelog.agency to update your communication preferences

20. Assignment and Transfer

Client Restrictions: You can't transfer your rights or obligations without our written consent.

Beelog Rights: We may transfer our rights and obligations for:

• A merger, acquisition, or sale of all or substantially all of our assets
• Corporate reorganization or restructuring
• Transfer to an affiliate or subsidiary company

We'll notify you if the transfer affects your rights.

21. Testimonials and Marketing

By using our services, you let us:

• Use your company name and logo on our website and marketing materials as a client reference
• Create anonymized case studies based on campaign results (with identifying details removed)
• Request testimonials and reviews (which you may decline)
• Feature your testimonial in marketing materials if you provide one

You can request removal of your company info from our marketing anytime. Email hello@beelog.agency.

22. API Terms Compliance

22.1 Platform Partnership Status

Beelog operates as an authorized service provider utilizing the Meta Marketing API and Google Ads API to deliver professional advertising management services. Our use of these APIs is governed by:

• Meta Platform Terms of Service
• Meta Platform Policy
• Google Ads API Terms of Service
• Google API Services User Data Policy

22.2 Client Compliance Obligations

By engaging our services and authorizing API access, you agree to:

• Comply with all applicable platform terms, policies, and community standards
• Ensure your advertising content, products, and services comply with platform advertising policies
• Maintain accurate business information and required platform verifications
• Not engage in prohibited practices including deceptive advertising, policy circumvention, or unauthorized data use
• Cooperate with platform investigations, policy reviews, or compliance audits

22.3 Platform Policy Changes

Dynamic Policies: Advertising platform policies, API terms, and technical requirements change frequently. Beelog will make reasonable efforts to:

• Stay informed of policy updates and implement necessary changes
• Notify you of significant policy changes that may affect your campaigns
• Adjust strategies and tactics to maintain compliance with updated policies

Service Limitations: You acknowledge that:

• Platform policy changes may require modifications to campaign strategies, targeting, or creative
• Some targeting options, features, or capabilities may become unavailable due to platform changes
• Compliance requirements may necessitate additional verification steps, documentation, or business changes
• Platform algorithm updates may impact campaign performance independently of our optimization efforts

22.4 Account Restrictions and Violations

No Liability for Platform Actions: Beelog is not responsible for and shall not be liable for:

• Ad account suspensions, restrictions, or terminations imposed by platforms
• Ad disapprovals or rejection of creative content by platform review systems
• Business verification requirements, delays, or rejections
• Platform bugs, technical issues, or service disruptions
• Changes to API access, rate limits, or data availability
• Loss of historical data due to platform retention policies

Client Responsibility: You acknowledge that platform account restrictions often result from:

• Content that violates advertising policies (product claims, prohibited industries, misleading information)
• Landing page issues (poor user experience, policy violations, technical problems)
• Business practices (customer complaints, payment disputes, regulatory issues)
• Account setup issues (incomplete verification, suspicious activity, payment problems)

22.5 Appeal and Resolution Support

If your account is restricted or ads are disapproved, Beelog will:

• Review the violation notice and provide analysis of likely causes
• Recommend corrective actions to achieve compliance
• Assist with preparing and submitting appeals to platforms (when applicable)
• Provide guidance on preventing future violations

However, final decisions on account status, ad approvals, and policy violations rest solely with the platforms. Beelog cannot guarantee successful appeals or restoration of account privileges.

22.6 Data Usage and Privacy Compliance

Our use of platform APIs complies with applicable data protection and privacy requirements, including:

• GDPR Compliance: For EU data subjects, data processing through APIs follows GDPR requirements
• CCPA Compliance: California consumer data accessed through APIs is protected per CCPA standards
• Platform Privacy Policies: We adhere to Meta's Data Use Policy and Google's Privacy Policy in all API interactions
• User Consent: We rely on your platform privacy policies and user consent mechanisms for data collection through tracking pixels and conversion APIs

Your Privacy Obligations: You are responsible for:

• Maintaining compliant privacy policies on your website and properties
• Obtaining necessary user consent for data collection and advertising
• Properly implementing and disclosing tracking technologies (pixels, cookies)
• Honoring user opt-out requests and data deletion requests

22.7 Termination of API Access

Beelog's access to platform APIs may be terminated if:

• You revoke authorization or remove Beelog's access permissions
• Platforms change terms making continued service provision commercially impractical
• Your account is permanently suspended or terminated by platforms
• You engage in practices that violate platform policies and refuse to implement corrective actions

Upon API access termination, affected services will cease, and you remain responsible for all fees incurred to date. Beelog will delete or return platform data in accordance with our Privacy Policy and applicable legal requirements.